Shop Policies and Shipping

Payment

The Museum accepts the following major credit cards: American Express, MasterCard and Visa. We also accept U.S. checks and International Money Orders in U.S. dollars. We do not accept Museum Shop gift certificates for purchases made over the telephone.

Nevada Museum of Art Members Always Save 10%

Discounts will be applied upon order processing and are subject to the customer providing a current Nevada Museum of Art membership number. Discount does not apply to purchase of memberships, gift cards, sale items or shipping and handling charges.

Returns Policy

Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, please return the merchandise, with your valid sales receipt, within 30 days of purchase for an exchange or refund in the form of original payment (excluding sale items).

Please note: the item returned must be in its original packaging in salable condition. If your merchandise arrives damaged, please immediately. Shipping and handling charges are non-refundable.

CONTACT
Jackie Clay
Museum Shop Manager
775.398.7206

Jewelry Return Policy

Returns are accepted for credit or exchange only, within 30 days of purchase. Please notify the Museum Shop first at Jackie Clay. Merchandise must be in original condition, new and unused. Enclose original invoice with return. Insure all items over $100 for the full amount of the invoice. Shipping, insurance, and handling charges are not refundable. After 30 days from purchase, all jewelry sales are final.

Sales Tax

The Nevada Museum of Art is a 501 c(3) tax-exempt organization, IRS Section 170(b)(2)(iii) for both federal and state tax purposes and does not charge sales tax.

Security Policy

We take the privacy and security of your personal and payment information very seriously. For no reason will we ever share your information with a third party. Your email and contact information will only be used for order status and update purposes.

Shipping Policy

Shipping rates within the contiguous U.S.:

Order Total Shipping and Handling
Up to $25 $6.00
$25.01 – $45.00 $8.00
$45.01 – $75.00 $10.00
$75.01 – $100.00 $13.00
$100.01 – $150.00 $17.00
$150.01 – $400.00 $25.00
$400.01 and up $30.00

 

Delivery within Continental United States: With standard delivery, most orders will arrive within 7 business days. We will inform you by e-mail of any delays in shipping. Please give a complete street address. We cannot deliver to post office boxes. For Alaska, Hawaii, and other U.S. territories, add $5.

Add $6 to the rates listed above for express domestic delivery. Express 2-day domestic orders are processed the following business day, Monday – Friday only. Express deliveries are shipped via Federal Express or UPS. For Alaska, Hawaii, and other U.S. territories, add $5.

Ordering Options

We offer several alternatives to placing your order on-line:By phone: Please call 775.398.7206 Tuesday through Friday between 10 am to 5 pm Pacific Standard Time. Please have the product name and your credit card ready when you call.

Customer Service

CONTACT
Jackie Clay
Museum Shop Manager
775.398.7206