Frequently Asked Questions
I am a member – do I have to pay for programs and/or events?
Museum members enjoy a wide variety of FREE and discounted tickets for events and programs. Please see our calendar for more information.
Will my tickets be mailed to me?
No, the confirmation email you receive after making a ticket purchase is your ticket. Please print the confirmation receipt and present it at the event for admission. No tickets will be mailed.
Where do I purchase tickets for programs and events?
Tickets can be purchased online at the calendar and at the admissions desk in the Museum.
Are there special services for handicapped available at the Museum?
The Museum is committed to enabling all visitors to experience our exhibitions and programs. All public areas of the Museum are wheelchair accessible and motorized wheelchairs are permitted. Wheelchairs are available free of charge on a first-come, first-served basis and are located in the checkroom in the lobby. Elevators are located throughout the Museum. Assistive listening devices are available for programs hosted in the Wayne and Miriam Prim Theater. Sign language interpretation is provided with two weeks advance notice. Please call 775.398.2254 for arrangements. Guide dogs are welcome.
Are children welcome at the Museum?
Children of all ages are welcome at the Museum which provides an extensive program of FREE and ticketed events for children and families.
How much does it cost to visit the Museum?
General Admission is $10, Seniors and Students $8, children ages 6 to 12 are $1 and children 5 and under are FREE. Museum members are always FREE.
Do I need to be a member to visit the Museum?
Members and non-members alike are welcome at the Museum. Consider becoming a member today and benefit from FREE admission to the Museum, discounted tickets for special events and a 10% savings in the Museum Store and Café.
When is the Museum open?
The Museum is open Wednesday through Sunday from 10 am – 6 pm, and Thursday from 10 am – 8 pm. The museum is closed Mondays, Tuesdays, and national holidays.
I need assistance installing an artwork in my house, can you recommend someone?
To locate a local art installer, please contact the Curatorial Department at 775.398.7259 and we may be able to assist you.
I have a number of fragile objects in my personal art collection. Can you recommend a conservation method?
Can you authenticate an artwork in my personal collection or tell me what it is worth?
The Museum cannot offer authentication or appraisal services. You can find a professional certified appraiser at appraisers.org. For further help finding an appraiser in northern Nevada, please contact the Curatorial Department at 775.398.7259.
I am researching an artwork/artist that is in your permanent collection or that I recently saw on view in the galleries. Can you provide me with more information?
The Museum cannot provide in-depth research information on particular artists/artworks. However, you may wish to visit the library to enlist a librarian that can help you with your research or assignment. Visit our online collections database for more information.
Where can I find information on past, current, upcoming or traveling exhibitions?
Visit the Exhibitions section of our website.
How do I donate books to the Museum Library?
We are happy to accept book donations for the Library. High-quality general interest art books in current editions and volumes specific to art and environment related topics usually become part of our collection. Books that are older, or that are duplicates, are eligible for our annual book sale, with proceeds benefiting the Library. For more information on book donations, please contact 775.398.7261.
How do I donate artwork to the Museum?
We appreciate that you consider the Museum a worthy home for the artwork you wish to donate. Please note that the collections are primarily focused on the themes of art and environment. If you feel that the artwork you wish to donate might be appropriate for the collection, please contact the Curatorial Department at 775.398.7259. Visit the Collections section of our website for more information.
How do I propose my artwork for an exhibition or acquisition?
The Museum encourages submissions from individuals or institutions wishing to propose an exhibition at the Nevada Museum of Art. The Curatorial Department reviews proposals on a quarterly basis, and although we make every effort to respond in a timely manner, it may take some time before you receive a response. If you require additional information or assistance, please contact the Curatorial Department at 775.398.7259.
How do Museum School scholarships work?
Scholarships are awarded based on financial need and essay response. You can download a scholarship application (also available in Spanish). Complete the application and mail it along with the essay portion to: Museum School Director, Nevada Museum of Art, 160 W. Liberty St., Reno, NV 89501 or email it to Claire Munoz. Scholarships must be received two weeks before the start of a class and recipients will be notified at least 5 days prior to class start.
How do I sign up to take a class for teacher in-service credit?
Classes for credit will be listed on our website. Please call 775.398.7260 and we will make the instructor aware that you would like to take the course for credit. The Museum School must be notified before the start of the class. Attendance will be tracked by the instructor – please note that all class sessions must be attended in order to receive credit. Upon completion of the course, you will be mailed a certificate of credit
Can I purchase a gift certificate for classes?
Yes. Please call 775.398.7260 to purchase a gift certificate.
What supplies do I bring?
Visit the class schedule, look under the class listing and click on “Supply List”. Sometimes instructors bring specialized supplies for the class and will charge a materials fee that is made payable to the instructor at the beginning of the first day of class. Instructor supply fees are listed in the class description.
What are the benefits of Membership?
Beginning at the individual level ($35), members receive a discount on Museum School classes, a discount in the Gift Shop, free admission to the Museum, invitations to exhibition openings, and to First Thursdays. Visit Membership for more information.
Is there a waiting list for full classes?
Yes. Please call 775.398.7260 to be placed on a waiting list. If a space opens up, the Museum School will contact you.
How do I know if a class is full?
To see if a class you are interested in is full, visit the class schedule online or call 775.398.7260.
How do I pay for a class?
Classes can be paid for with any major credit card for online or phone registrations, check or cash for registrations at the Admissions Desk (Wednesday – Sunday, 10 am – 5 pm). Method of payment in full secures the student's space in class.
How do I register for classes?
Online registration for Museum School classes is encouraged. Visit the class schedule or call 775.398.7260 or you may register in-person at the Admissions Desk (Wednesday – Sunday, 10 am – 5 pm).
I have a Charter Member sticker on my Member card. What does that mean?
Charter Member status recognizes members who have supported the Museum without interruption since May 2003, the anniversary date of the grand opening of the current building.
What amount of my Membership gift is tax-deductible?
To determine the tax-deductible portion of your gift, see IRS Publication 526, Charitable Contributions or visit with your tax advisor.
I’d like to purchase a Gift Membership for a friend. How do I find out if he/she is already a Museum Member?
Contact our staff at 775.398.7265 and provide your friend’s name and current mailing address to determine membership status. Learn more about Gift Memberships.
I have joined at the Art for Us level or above. Do I have to include a secondary member?
It is important to include a secondary member if you have a spouse, partner or friend who would like to receive the same member privileges. Please note that only one address per membership will be used. For households supporting the Museum at the Art for Us level, membership cards are reserved for adults. Children receive member privileges although they are not issued their own card(s).
Why do you send Membership renewal notices so early?
If you renew when you receive your first notice, you insure that your membership benefits will not be interrupted. Please note that your membership renewal date will be advanced one year from its current expiration month and year so you do not “lose” any time by renewing early. In fact, by renewing early the Museum saves on postage and saves paper!
Is there a member line at First Thursday?
Absolutely! Our members are quickly admitted into events like First Thursday through our “Members Only” admission line.
I am a Museum Member; can I bring a friend with me?
You are welcome to bring a friend when redeeming one of the guest passes provided to you as part of your membership packet. Depending on your membership level, you will have 1-6 guest passes, which must be presented to admit a guest free of charge. Consider upgrading your membership to receive additional free guest admissions per member, beginning at the Scholar member level.
What is the difference between membership and a year-end gift?
Membership and year-end gifts both support the exhibitions and programs offered by the Museum. A membership provides the member with a range of benefits whereas a year-end gift is usually an additional monetary donation.
My mailing address has changed. How do I update my membership record?
Contact the Membership Coordinator at 775.398.7265 or visit the admissions desk to provide updated information. You may be asked to show your Member card.
My membership card has been lost or stolen. What do I do?
Contact our Membership Coordinator at 775.398.7265 to request a new card(s).
Will I receive a new membership card when I renew?
The Museum’s membership card is made from 97% pre and post consumer recycled plastic and is designed to be used year after year. If you have not yet received your recycled plastic card, please renew your membership and your card(s) will be sent to you within three weeks. Should you allow your membership to lapse three months following your renewal date, a new card(s) and/or new renewal date will be issued to you.
How will I know my membership renewal date?
Member renewal dates are printed on each NOTE, just above the address panel. If you have questions about your renewal date, please contact the Membership Coordinator at 775.398.7265.
I am interested in providing a gift to the Museum, where should I direct it?
There are a number of Museum activities that need your support. If you would like to direct your gift to a specific need, exhibition, or program, please contact the Advancement Department at 775.398.7232.
How can I keep up on Museum events and news?
Museum members will receive a subscription to NOTE, our events calendar and exhibition guide, as well as our monthly electronic newsletter and special invitations. Visit the events calendar online for current Museum programming.
What do I do if I have a problem or need help?
Please share your concerns with the Volunteer Manager or the staff member you are working with. Do not hesitate to ask if you need more help.
What other expectations are there for volunteers?
The Volunteer Handbook outlines expectations for all volunteers. The Volunteer Manager will review these expectations with you.
Is there a dress code for volunteers?
For most occasions volunteers may wear casual clothes appropriate to a business setting. For exhibition installation, volunteers should wear clothes appropriate for minimal manual labor such as painting and cleaning. If a specific dress code is required, the Volunteer Manager will notify you in advance.
What if I cannot volunteer at the time I have agreed to?
We recognize that volunteers will occasionally become ill or have emergency situations that prevent them from volunteering at their set time. We ask that you notify the Volunteer Manager at 775.398.7257 as soon as possible in order for a substitute to be scheduled. If you are scheduled during an evening or weekend, please call the admissions desk at 775.329.3333.
I can only work at certain times? Will this be a problem?
The Volunteer Manager will only schedule you to work at times that are convenient to your schedule.
Are there fees for volunteering?
There are no fees associated with volunteering although we do ask that all volunteers become members of the Museum. There may be some additional training costs involved in becoming a docent, but this should not prevent you from applying to be docent.
What is a Docent?
Docents are trained volunteers who facilitate guided tours of the Museum's exhibitions and/or facilitate hands-on art workshops.
What is the volunteer time commitment?
Docents are required to commit 20 hours per year once trained. There is no time commitment for volunteers donating time in other areas.
Will I be trained for the volunteer work I will be doing?
Yes, although training requirements vary with each set of responsibilities.
Can I sign up for more than one volunteer opportunity?
Yes! Some volunteers prefer to be involved in several activities.
Why do I need to supply names of references?
The Museum checks references for all its volunteers and staff to insure we have reliable and trustworthy people working for the organization. For volunteers who will be working with children, a background check is required. There is no cost to you for this procedure.
Is there a volunteer orientation?
Yes, the Volunteer Manager hosts volunteer orientation sessions which provide general information as well as training on safety and security procedures.
How do I become a volunteer?
To start the process of becoming a Museum volunteer you must first complete the Museum’s volunteer application.
What are the requirements for becoming a volunteer?
Volunteers must have a genuine interest in helping the Museum. An interest in art is an asset but an art background is not required.
What forms of payment are accepted for phone, mail, and fax purchases?
The Museum accepts all major credit cards and checks.
Do you offer Express Delivery Shipping?
Add $6 to the rates listed above for express domestic delivery. Express 2-day domestic orders are processed the following business day, Monday – Friday only. Express deliveries are shipped via Federal Express or UPS. For Alaska, Hawaii, and other U.S. territories, add an additional $5.
Within the continental U.S.
|Order Total||Shipping and Handling|
|Up to $25||$6.00|
|$25.01 - $45.00||$8.00|
|$45.01 - $75.00||$10.00|
|$75.01 - $100.00||$13.00|
|$100.01 - $150.00||$17.00|
|$150.01 - $400.00||$25.00|
|$400.01 and up||$30.00|
For Alaska, Hawaii, and other U.S. territories, add an additional $5.
What advantage is there for becoming a Nevada Museum of Art member?
As a member of the Nevada Museum of Art you will enjoy a variety of benefits including 10% savings on merchandise purchased from the Museum Store.
What is the Museum Store return policy?
Jewelry Return Policy
Returns are accepted for credit or exchange only, within 30 days of purchase. Please notify the Museum Store first at Jackie Clay. Merchandise must be in original condition, new and unused. Enclose original invoice with return. Insure all items over $100 for the full amount of the invoice. Shipping, insurance, and handling charges are not refundable. After 30 days from purchase, all jewelry sales are final.
Return Policy (non-jewelry)
Please notify the Museum Store first at once. Returns are accepted within 30 days of purchase. Merchandise must be unused and in original packaging and condition. Enclose original invoice with return. Shipping, insurance, and handling charges are non-refundable. Sale items are not returnable.
What if my purchase is damaged in transit?
Notify the Museum Store immediately at Jackie Clay. Claims must be made within 3 business days of receipt. Original invoice must be included with return. Replacement merchandise will be sent once the return is received.
What is the sales tax rate?
As a non-profit institution in the state of Nevada, the Nevada Museum of Art does not charge sales tax.
May I submit a proposal for exhibition in the CA+E Gallery?
At present, exhibitions in this space are dedicated to materials from or directly related to the materials in the CA+E Archive. However, the Curatorial Department welcomes queries from artists regarding their work in the field of art and environment, per the below guidelines.
Can I visit the CA+E Archive?
Researchers are welcome to visit the archive and examine materials. Interested persons must first read and agree to CA+E Researcher Guidelines and Application form, submit the form to Sara Frantz the CA+E Archivist / Librarian, or fax to 775.329.1541, and request an appointment.
How can I see a list of what you have in your archive?
Archive Collection records and Finding Aids can be found in the online collections database.
Can I check books out of the library?
The CA+E Research Library holdings may be used only in the library. An online catalog of its books, catalogues, and other materials can be found in the online collections database.
The Museum encourages submissions from individuals or institutions wishing to propose an exhibition at the Nevada Museum of Art. The Curatorial Department reviews proposals on a quarterly basis, and although we make every effort to respond in a timely manner, it may take some time before you receive a response. Please review the below documents for guidelines on proposing artwork and exhibitions. . If you require additional information or assistance, please contact the Curatorial Department at 775.398.7259